FAQs
How does the laundry process work?
1
We make laundry day simple from pickup to delivery. Choose your load size and schedule a convenient pickup time online. We’ll collect your laundry, carefully sort and wash it according to appropriate settings, inspect each item, and neatly fold everything.
Your clean, fresh laundry will be returned within 24-48 hours of pickup. Once your order is ready, we’ll contact you to coordinate your delivery time and return your laundry fresh, organized, and ready to put away.
How do I schedule my laundry service?
2
Scheduling your service is simple. During your booking, select the load size that best fits your needs, choose your preferred detergent, and add any optional boosters or stain treatment. You can provide any specific care instructions or details you would like us to know about your laundry.
Before completing your booking, provide your pick up and delivery address, where you would like your laundry placed for pick up and where you would like your clean laundry returned. Include any helpful access or delivery instructions, such as gate codes, apartment numbers, or preferred drop off locations.
What items do you accept and what items are not accepted?
3
We accept everyday household laundry, clothing, towels, and linens. For our safety, we do not accept items contaminated with biohazard materials, including blood, bodily fluids, feces, urine, vomit, mold, hazardous chemicals, needles/sharp items, or pest-infested items. Items that do not meet our safety guidelines may be refused, and additional fees or termination of services may apply.
How does the payment work?
4
A 50% deposit is required at the time of booking to reserve your scheduled service appointment. Your laundry will be picked up and carefully processed according to your selected service preferences. Once your order is clean and ready, the remaining balance will be charged to the card on file, and we will contact you to coordinate a convenient delivery time.